Troubleshooting CA ARCserve D2D › CA ARCserve D2D-Related Problems › Windows failed to start after CA ARCserve D2D has just been installed

Windows failed to start after CA ARCserve D2D has just been installed

If Windows failed to start with the following error after CA ARCserve D2D has just been installed, it may be caused by a Windows internal failure.

File: ARCFlashVolDrv.sys

Status: 0xc0000098

Info: Windows failed to load because a required file is missing, or corrupt.

The probable causes for this problem are:

• User temporary folder is not writable
• Insufficient privilege
• Windows update database corrupted

To resolve this problem, perform the following steps to uninstall the driver:

1. Boot the computer with the Window PE image.
2. Click Run from the Utilities menu.
3. Enter "regedit" in the Run dialog and click OK to open Registry Editor.
4. Select HKEY_LOCAL_MACHINE and click "Load Hive..." from the File menu in the Registry Editor.
5. Locate SYSTEM file under %systemroot%\config directory on your system and click open.
6. Enter a name for the hive to be loaded.
7. Delete the following entries under the new hive that was just loaded.
   • HKEY_LOCAL_MACHINE\%your_hive_name%\ControlSet001\Services\ARCFlashVolDrv
   • HKEY_LOCAL_MACHINE\%your_hive_name%\ControlSet001\Services\Eventlog\System\ARCFlashVolDrv
8. Delete the value "ARCFlashVolDrv" for the following registry keys:

   Important! The "LowerFilters" registry key may contain other Windows driver names as well. Be sure to only delete the "ARCFlashVolDrv" value from the list. Do not delete the entire registry key or any other driver names from within the key.

   • HKEY_LOCAL_MACHINE\%your_hive_name%\ControlSet001\Control\Class\{533C5B84-EC70-11D2-9505-00C04F79DEAF}\LowerFilters
   • HKEY_LOCAL_MACHINE\%your_hive_name%\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}\LowerFilters
9. Click "Unload Hive..." from the File menu in the Registry Editor.
10. Reboot the computer and start Windows normally.