Getting Started with CA ARCserve D2D › CA ARCserve D2D User Interface › Support and Community Access Task Bar

Support and Community Access Task Bar

The Support and Community Access Task Bar section of the home page provides a means to initiate the various support-related functions.

To avoid any delays in response and ensure your communication is routed to the proper destination, it is important to know and understand which of these sites are used for which functions.

For example:

• If you discover a bug in the product, you should select the CA Support link and post the problem there. By doing this, the CA Support team can directly assist you in resolving your problem in a productive and efficient manner.
• If you are seeking any product-related advice, such as the best settings to protect your environment, you should select the User-Community Discussions link and post the question on the CA ARCserve D2D Google Group to see if the experts in the community can provide a good answer. By doing this, you can interact with other users in similar working environments and establish an open communication for sharing ideas and advice.
• If you have a suggestion or idea for improving the product for the next release, you should select the Provide Your Feedback to Development link and post your idea on the GetSatisfaction site. By doing this, you can interact directly with the CA Development team to work together to improve the product and help make it better for you.
• If you just want to get the latest news and information about the CA ARCserve D2D product from the CA Product Management team, you should select the Expert Advice Center link.

• Videos

  Provides access to view various CA ARCserve D2D-related videos. These videos are for basic CA ARCserve D2D features and procedures. A Select Video Source dialog is displayed to allow you to select to access the videos from YouTube or CA Support.

• CA Support

  Provides access to "One Stop Support" from where you can resolve issues and get important product information.

• Provide Your Feedback to Development

  Provides access to the CA ARCserve D2D Development team (via the GetSatisfaction web site) from where you can view Frequently Asked Questions, ask your own questions, share ideas, and report any problems.

  Note: Available in English only.

• User-Community Discussions

  Provides access to interact with the CA ARCserve D2D online community and be part of the CA ARCserve D2D User Group. This group allows you to share your CA ARCserve D2D experiences with other users.

  Note: Available in English only.

• Expert Advice Center

  Provides access to the ARCserve Expert Advice Center which is a convenient landing page from where you can then access Tips and Tricks from the CA ARCserve D2D Development team (blogs), product information, group discussions, official CA Support, and other valuable CA ARCserve D2D-related information.

• Social Networking

  Provides access to Twitter and Facebook for CA ARCserve D2D-related social networking.